Certain errors may arise when using EndNote. Errors are particularly common when inserting EndNote references into a Word document.
Please consider the following general advice and troubleshooting tips when using EndNote:
The in-text citation in word appears as {Santhanam, 2015 #418}, with curly brackets around the in-text citation, and the reference list may not be added at the end of the document.
If the 'Instant Formatting' is turned off, then all citations inserted will be in a temporary format: {Santhanam, 2015 #418}. This can also occur when text that includes a formatted EndNote reference has been moved around or copied from another source. If you copy and paste text containing EndNote formatted citations, your library could be corrupted and potentially lost.
Turn on Instant Formatting
Alternatively, clicking on Update Citations and Bibliography from the EndNote 21 tab converts the temporary citations to formatted citations.
EndNote21 tab does not appear in a Word document.
If you installed EndNote on your computer before Microsoft Word, you may need to install the EndNote plug-in manually. See Install Word CWYW on the EndNote website for further instructions.
If you installed EndNote on your computer after Microsoft Word, but the EndNote tab does not appear, check the Word settings.
If the option to "Disable all Application Add-ins" is checked, tools will not appear. To turn off this setting:
The EndNote ribbon in a Word document is greyed out and not clickable:
If the EndNote tab is greyed out, you will need to deactivate and then reactivate the setting in Word.
Check with the library owner to ensure you still have access.
Error message: "This library is being used by someone else. Try opening it again later."
This is most likely to happen with shared libraries when they are in the process of being updated by another user.
Try again later.
If you see this message with a library that is not shared, you may need to create a new local library on your computer (from the copy in EndNote Online) and then try to synchronise again.
You are maintaining more than one EndNote library.
Creating multiple new libraries rather than using groups to separate your references.